Payment Policy

Last updated: 25 August 2026

Zyraelle Beauty aims to provide customers with a clear, secure and reliable checkout experience. This Payment Policy explains the payment methods, currency, authorisation process and refund handling that apply when you place an order through our website.

By completing a purchase, you agree to this Payment Policy and our Terms of Service.

Accepted Payment Methods

We currently accept the following payment cards through our secure online checkout:

  • Visa

  • Mastercard

  • American Express

Additional payment methods may be available where displayed at checkout. The payment options shown during checkout are the methods currently enabled and available for your transaction.

If a payment method is not displayed at checkout, it is not currently available for that order.

Billing Currency

All product prices and payments are displayed and processed in Australian dollars (AUD).

Your card issuer or financial institution may apply its own currency-conversion charges or other banking fees if your payment account operates in another currency. Any such fees are charged independently by your financial institution and are not controlled or received by Zyraelle Beauty.

Standard shipping within Australia is free. The complete amount payable will be displayed before you submit your order.

Secure Payment Processing

Our store and checkout are powered by Shopify. Shopify is certified as Level 1 compliant with the Payment Card Industry Data Security Standard.

Payments are processed through Shopify and the applicable payment provider using encrypted and industry-standard security measures.

Zyraelle Beauty does not receive or store your complete card number or card security code on its own systems. Payment information is handled by Shopify and the relevant payment provider in accordance with their security and privacy requirements.

For information about how personal information is handled, please review our Privacy Policy.

Payment Authorisation

By submitting an order, you authorise the applicable payment provider to charge your selected payment method for the complete order amount displayed at checkout.

You confirm that:

  • You are authorised to use the payment method provided.

  • Your billing and contact information is accurate and complete.

  • Sufficient funds or credit are available to complete the transaction.

  • The payment information submitted belongs to you or is being used with the account holder’s permission.

Your payment must be successfully authorised before we can process and dispatch your order.

Order Confirmation

After a successful checkout, you should receive an order-confirmation email containing your order number, purchased products, delivery information and total amount paid.

An automated order-confirmation email confirms that we received your order. It does not prevent us from conducting reasonable payment, stock, address or fraud checks before dispatch.

If you do not receive the email, check your spam or junk folder and confirm that the email address entered during checkout was correct. If the confirmation is still missing, contact our customer-care team.

Declined or Failed Payments

A payment may be declined or fail because of:

  • Incorrect card information.

  • Insufficient funds or available credit.

  • An expired card.

  • A restriction placed by the card issuer.

  • Failed identity or security verification.

  • A temporary payment-provider or network issue.

If payment is declined, the order will not be processed until a valid payment is successfully received.

Zyraelle Beauty does not control the reason a bank or card issuer declines a payment. Contact your financial institution if your payment continues to fail.

Do not send your full card number, card security code, banking password or other sensitive payment credentials through email, live chat or our contact form.

Payment Verification and Fraud Prevention

To protect customers and the store, Shopify, our payment providers or Zyraelle Beauty may conduct automated or manual fraud and security checks.

Where reasonably necessary, we may contact you to confirm information relating to an order. We will never ask you to provide your complete card number, card security code or online banking password through email or live chat.

An order may be held, declined or cancelled where payment cannot be verified or where we reasonably suspect fraud, unauthorised activity or misuse.

If we cancel an order after payment has been taken, the payment will be refunded to the original payment method.

Pending Charges and Authorisation Holds

Some banks may temporarily display a pending transaction or payment-authorisation hold before the payment is fully completed.

A declined, cancelled or unsuccessful order may still show as pending temporarily. The time required to release an authorisation hold is controlled by the card issuer or financial institution.

If you believe you have been charged more than once, contact us with your order number and a screenshot of the transactions showing the dates and amounts. Do not include your complete card number or security code.

Order Changes and Cancellations

If you need to change or cancel an order, contact us as soon as possible.

We will try to assist, but changes and cancellations cannot be guaranteed after order processing or dispatch has started.

If an order has already been dispatched, any return will be handled according to our Returns & Refund Policy

Refunds

Approved refunds are issued only to the original payment method used for the order.

Once a returned product has been received, inspected and approved, we will initiate the refund within 10 business days. After the refund is issued, your bank or card provider may require additional processing time before the amount appears in your account.

Shopify advises that a processed refund may take up to 10 business days to appear, depending on the customer’s financial institution.

If the original card has expired or been replaced, the financial institution will normally redirect the refund according to its own procedures. Contact your bank if assistance is required.

Complete return eligibility, prepaid return-label information and refund conditions are available in our Returns & Refund Policy

Pricing or Payment Errors

We take reasonable care to display accurate prices and payment information.

If a material pricing or payment error affects an order, we will contact you before dispatch and provide an appropriate option. This may include confirming the corrected amount or cancelling the affected order for a full refund.

Nothing in this Payment Policy limits any right or remedy available under the Australian Consumer Law.

Contact Information

For questions concerning payments, declined transactions, duplicate charges or refunds, contact us during our customer-care hours.

Business Name: Zyraelle Beauty
Email: support@zyraellebeauty.store
Customer Care: Monday–Friday, 9:00 AM–5:00 PM AWST (UTC+8)
Live Chat: Click the “Chat” icon in the bottom-right corner to begin a conversation.
Business Address: 8 Nanba St, Newman WA 6753, Australia
Contact Page: Contact Us