Refund policy
At Zyraelle Beauty, customer satisfaction is important to us. This policy explains return eligibility, refunds, exchanges, return-shipping responsibilities, and order cancellations for purchases made through zyraellebeauty.shop.
Return Window
Eligible products may be returned within 30 days of delivery.
Return requests submitted after the 30-day period may not be accepted.
Return Eligibility
Returns are accepted for both defective and non-defective products, subject to the following conditions:
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The product must be unused and in its original condition.
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The product should include its original packaging whenever possible.
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The return request must be submitted within 30 days of delivery.
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Proof of purchase or an order confirmation may be required.
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The product must be packaged securely before being returned.
Non-Returnable Products
We may not accept:
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Products damaged through misuse or improper handling
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Products returned after the 30-day return period
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Clearance or final-sale products clearly marked as non-returnable
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Products that do not meet the applicable return conditions
Your statutory rights regarding faulty, damaged, or incorrectly supplied products are not affected.
Return Method
Returns are accepted by mail.
Contact our customer-support team before sending a return. Include your order number, purchase email address, reason for the return, and photographs where relevant.
Return instructions and the appropriate return address will be provided after your request has been reviewed.
Do not send a return without receiving instructions first.
Return Shipping Costs
Customers are generally responsible for return-shipping costs for change-of-mind and other non-defective returns.
Zyraelle Beauty will be responsible for reasonable return-shipping costs when:
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The wrong product was delivered
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The product arrived damaged
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The product is defective
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The issue resulted from an order-fulfilment error
Original shipping charges are generally non-refundable unless required by applicable law or the return resulted from our error.
Restocking Fee
No restocking fee applies to approved returns.
Exchanges
Exchanges are accepted for eligible products, subject to availability and the applicable return conditions.
If the requested replacement is unavailable, we may offer an alternative product or refund.
Refund Processing
After the returned product has been received and inspected, we will notify you whether the refund has been approved.
Approved refunds will be issued to the original payment method within up to 10 business days after the returned product has been received and inspected.
Your bank or payment provider may require additional time to make the funds available in your account.
Damaged, Defective, or Incorrect Orders
Contact us as soon as possible if your order arrives damaged, defective, or incorrect.
Please provide:
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Your order number
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A description of the issue
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Clear photographs of the product
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Photographs of the packaging where relevant
We will review the information and provide an appropriate resolution.
Missing Refunds
If an approved refund is not visible after the stated processing period:
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Check your PayPal or payment-provider account.
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Contact your bank or payment provider because additional processing time may apply.
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Contact our customer-support team if the refund is still missing.
Order Cancellations
Orders may be cancelled before processing begins.
Once an order has entered processing or shipping has begun, cancellation may no longer be possible. In that situation, the standard return procedure will apply after delivery.
Contact Information
Business Name: Zyraelle Beauty
Website: zyraellebeauty.shop
Email: support@zyraellebeauty.shop
Business Address: 8 Nanba St, Newman WA 6753, Australia
Business Hours: Monday–Friday, 9:00 AM–5:00 PM AWST (UTC+8)