Privacy Policy

Last updated: 25 August 2026

Zyraelle Beauty operates this online store and provides its related products, content, features and customer services. Our store is hosted by Shopify. This Privacy Policy explains how we collect, use, disclose, store and protect personal information when you visit our website, place an order, use our services or contact us.

We handle personal information in accordance with applicable Australian privacy laws, including the Privacy Act 1988 (Cth) and the Australian Privacy Principles where they apply. If this Privacy Policy conflicts with our Terms of Service on a matter concerning personal information, this Privacy Policy will apply to that matter.

Personal Information We Collect

The information we collect depends on how you interact with our store and may include:

  • Contact information: Your name, email address, phone number, billing address and delivery address.

  • Order information: Products purchased, order value, delivery method, order status, returns, refunds and customer-service history.

  • Payment information: Billing details, payment method, transaction status and payment confirmation. Full payment-card details are collected and processed securely by Shopify and the relevant payment provider and are not normally visible to Zyraelle Beauty.

  • Account information: Login details, saved preferences and account settings if you create a customer account.

  • Communications: Information you provide through email, live chat, contact forms or other customer-support channels.

  • Device and usage information: IP address, browser type, device type, cookie identifiers, pages viewed, links selected and interactions with our website.

  • Marketing preferences: Whether you have subscribed to or unsubscribed from promotional communications.

Please do not send sensitive payment information, passwords or full card details through email, live chat or our contact form.

How We Collect Personal Information

We may collect personal information:

  • Directly from you when you browse the store, place an order, create an account, request a return, subscribe to marketing or contact us.

  • Automatically through Shopify, cookies and similar technologies when you use the website.

  • From service providers that help us process payments, fulfil and deliver orders, provide order tracking, prevent fraud, analyse website performance or provide customer support.

  • From advertising or analytics partners where those services are enabled and permitted by law.

How We Use Personal Information

We may use personal information to:

  • Process payments and confirm, prepare, dispatch and deliver orders.

  • Provide order updates and tracking information.

  • Manage returns, refunds, cancellations and customer enquiries.

  • Maintain customer accounts and remember selected preferences.

  • Operate, secure, troubleshoot and improve our website and services.

  • Detect and prevent fraud, misuse or other unauthorised activity.

  • Send marketing emails where you have subscribed or where otherwise permitted by law.

  • Measure the effectiveness of our website and marketing where analytics or advertising tools are enabled.

  • Meet our legal, tax, accounting and regulatory obligations or respond to valid legal requests.

You may unsubscribe from promotional emails at any time by selecting the unsubscribe link in the email. We may still send non-promotional messages concerning an order, account, return, refund or customer-service request.

When We Disclose Personal Information

We may disclose only the information reasonably required to providers that support our store, including:

  • Shopify, which hosts our store and supports checkout, accounts and store operations.

  • Payment processors and financial institutions, which authorise and process payments.

  • Australia Post and related delivery providers, which deliver and track orders.

  • Our order-tracking provider, which supports the Track Your Order service.

  • Website, cloud, security, fraud-prevention, analytics, advertising, email and customer-support providers, where those services are used.

  • Professional advisers such as accountants, insurers or legal advisers where reasonably necessary.

  • Government, regulatory or law-enforcement bodies where disclosure is required or authorised by law.

We may also disclose information in connection with a sale, transfer or restructuring of all or part of the business, subject to applicable privacy requirements.

We do not sell customer personal information for money. Some privacy laws may define certain advertising-related disclosures as sharing or targeted advertising. Where those laws apply, available privacy choices will be provided through the store or the relevant service provider.

Shopify and Other Service Providers

Shopify processes personal information to provide and improve the services used by our store. Information entered on our website is transmitted to Shopify and may also be processed by providers involved in payments, delivery, analytics, security and other store functions.

For details about Shopify’s handling of consumer information, see the Shopify Consumer Privacy Policy and Shopify Privacy Portal.

Third-party services operate under their own privacy policies. We encourage you to review the privacy notice of any external service you choose to use.

Cookies and Similar Technologies

Our website uses cookies and similar technologies to operate the storefront and checkout, remember preferences, understand website performance, protect against fraud and, where enabled, support analytics or advertising.

Some cookies are necessary for the website to function. Other cookies may be controlled through an available cookie banner, privacy settings or your browser settings. Blocking certain cookies may affect website features or checkout functionality. More information about cookies used by Shopify-powered stores is available in the Shopify Cookie Policy.

International Processing

Shopify and some of our other service providers operate internationally. As a result, personal information may be stored or processed outside Australia, including in locations where Shopify or the relevant provider maintains facilities or uses subprocessors. The countries involved may change as provider infrastructure changes.

Where applicable, we take reasonable steps to use providers that maintain appropriate privacy and security safeguards. You may contact us if you would like further information about overseas processing relevant to your personal information.

Data Security

We use reasonable administrative, technical and organisational measures intended to protect personal information against loss, misuse, interference and unauthorised access, modification or disclosure. Our store and checkout are hosted by Shopify, and payment information is handled by Shopify and the relevant payment provider.

No internet transmission or storage system can be guaranteed to be completely secure. You are responsible for keeping any customer-account password confidential and should not send sensitive information through unsecured channels.

Data Retention

We retain personal information only for as long as reasonably necessary for the purpose for which it was collected, including to complete transactions, provide customer support, maintain business and tax records, resolve disputes, prevent fraud and comply with legal obligations.

Retention periods vary according to the type of information, the nature of our relationship with you and applicable legal requirements. Information that is no longer required will be deleted, de-identified or securely handled as required by applicable law.

Your Privacy Rights and Choices

Subject to applicable law, you may ask us to:

  • Provide access to personal information we hold about you.

  • Correct personal information that is inaccurate, out of date, incomplete, irrelevant or misleading.

  • Delete personal information where deletion is legally available and the information is no longer required.

  • Explain how your personal information has been collected, used or disclosed.

We may need to verify your identity before completing a request. In limited circumstances, access, correction or deletion may be refused where permitted or required by law. If this occurs, we will explain the reason where legally permitted.

To make a privacy request, contact us using the details below. For information processed independently by Shopify, you may also use the Shopify Privacy Portal.

Children’s Privacy

Our store is not directed to children under 16, and we do not knowingly collect personal information directly from children under 16 without the involvement of a parent or legal guardian.

If you believe a child has provided personal information to us without appropriate permission, please contact us so we can review and address the matter.

Third-Party Links

Our website may contain links to websites or services that we do not own or control. Their privacy and security practices are governed by their own policies.

Zyraelle Beauty is not responsible for the privacy practices or content of third-party websites merely because a link appears on our store.

Privacy Complaints

If you believe we have mishandled your personal information, please contact us with details of your concern. We will review the complaint and aim to respond within 30 days.

If your complaint is not resolved, and the Privacy Act 1988 (Cth) applies to the matter, you may be able to lodge a complaint with the Office of the Australian Information Commissioner. The OAIC generally expects you to contact the organisation first and allow a reasonable time for a response.

Changes to This Privacy Policy

We may update this Privacy Policy when our practices, services or legal obligations change. The revised policy will be published on this page with an updated date. Where required by law, we will provide additional notice of material changes.

Contact Information

For privacy questions, access or correction requests, or complaints, contact us during our customer-care hours.

Business Name: Zyraelle Beauty
Email: support@zyraellebeauty.store
Customer Care: Monday–Friday, 9:00 AM–5:00 PM AWST (UTC+8)
Live Chat: Click the “Chat” icon in the bottom-right corner to begin a conversation.
Business Address: 8 Nanba St, Newman WA 6753, Australia
Contact Page: Contact Us

For information about payments, see our Payment Policy