Shipping Policy

Thank you for shopping with Zyraelle Beauty. This Shipping Policy explains how orders are processed, shipped, tracked and delivered within Australia.

Shipping Area

Zyraelle Beauty currently ships within Australia only. International shipping is not currently available.

Free Standard Shipping

We provide free standard shipping on all Australian orders. Orders are shipped through Australia Post.

Processing and Delivery Times

Processing time: 1–2 business days
Australia Post transit time: approximately 2–6 business days after dispatch
Total estimated delivery time: approximately 3–8 business days from the date of purchase
Order cut-off time: 5:00 PM AWST (UTC+8)

Orders placed after 5:00 PM AWST, on weekends or on public holidays will begin processing on the next business day.

Business days exclude weekends and Australian public holidays. Delivery times are estimates and may vary depending on the destination, regional or remote delivery routes, weather, peak periods, public holidays or Australia Post network disruptions.

Delivery Address

Orders are shipped to the delivery address entered during checkout. Customers should check their name, street address, unit number, suburb, state and postcode before completing an order.

If an address needs to be corrected, contact us as soon as possible at support@zyraellebeauty.store or through Contact Us

We will try to update the address before dispatch, but changes cannot be guaranteed after an order has entered processing or has been shipped.

If a parcel is returned because the delivery address was incomplete or incorrect, our customer care team will contact the customer to confirm the next step.

Order Modifications

To request a change to an order, contact us as soon as possible at support@zyraellebeauty.store

We will make reasonable efforts to assist, but an order cannot be modified after it has been dispatched.

Order Cancellations

Customers may request a cancellation before their order has been dispatched.

If the cancellation is completed before dispatch, a full refund will be issued to the original payment method. Once an order has been dispatched, it cannot be cancelled and must instead be handled according to our Returns & Refund Policy.

To request a cancellation, email support@zyraellebeauty.store or use our Contact Us page.

Order Tracking

Once an order has been dispatched, customers will receive a shipping confirmation email containing an Australia Post tracking number.

Orders can be monitored through our Track Your Order page.

Tracking information may take a short time to update after the parcel has been lodged with Australia Post.

Delayed Deliveries

If an order has not arrived within the estimated delivery period:

Check the latest tracking information.
Confirm that the delivery address on the order confirmation is correct.
Check for an Australia Post delivery or collection notice.
Contact our customer care team for assistance.

We will review the tracking information and, where appropriate, open an enquiry with Australia Post. Although carrier delays may be outside our direct control, we will assist customers in seeking an appropriate resolution.

Lost Packages

If tracking has stopped updating or a parcel may be lost, email support@zyraellebeauty.store, use our Contact Us page or contact us through Live Chat.

Please provide the order number and delivery address. We will investigate the shipment with Australia Post. A parcel will be treated as lost after Australia Post has completed its investigation or confirmed the loss.

Packages Marked as Delivered

If tracking shows that a parcel has been delivered but it cannot be located, customers should check:

Around the property and any nominated safe place
With other household members
With neighbours or building management
For an Australia Post collection notice

If the parcel still cannot be located, contact us promptly so that we can assist with an Australia Post enquiry.

Damaged, Faulty or Incorrect Deliveries

Please inspect the order after delivery. If an item arrives damaged, faulty or incorrect, contact us as soon as possible, preferably within 2 days of delivery.

Provide the order number, a description of the issue and clear photographs where possible. Reports received after 2 days will still be assessed in accordance with the Australian Consumer Law.

If a return is approved, Zyraelle Beauty will provide a free prepaid return label with the correct return instructions. Customers should only return the parcel using the label provided by our team.

Further information is available in our Returns & Refund Policy.